Help
Shipping & returns
Orders placed and paid by 2 pm ship the same day — hand-wrapped like a gift.
Delivery
| Method | Cost | Delivery time |
|---|---|---|
| InPost parcel lockers 24/7 | 18.99 zł | 3–5 business days |
| InPost courier | 20.99 zł | 3–5 business days |
| DPD courier — European Union | €15 · free over €155 | 3–5 business days |
| Orders over 450 zł (Poland) | 0 zł | 3–5 business days |
Returns in three steps
- 01
Report the return
Email contact@adorome.com within 14 days of receiving your parcel, with your order number.
- 02
Send it back
You have 14 days to send the unopened product to: HK Distribution Sp. z o.o., ul. Pory 78, 02-757 Warsaw, Poland.
- 03
Get your refund
We refund to the payment method you used for the order.
For hygiene reasons we cannot accept returns of opened products. If a product is faulty or damaged, write to us — we cover complaint costs. Details are in our terms of sale.
Questions
How quickly will you ship my order?
We do our best to dispatch orders placed and paid by 2 pm the same day. Others ship within 24 hours.
How much is delivery?
InPost parcel lockers — 20 zł, InPost courier — 25 zł, delivery in 3–5 business days. Delivery in Poland is free on orders over 450 zł. Delivery to other EU countries (DPD) costs €15 and is free on orders over €155.
Do you ship outside Poland?
Yes — we ship to EU countries with DPD, with delivery in 3–5 business days, for €15 (free on orders over €155). Euro prices are converted automatically.
Can I cancel my order?
Yes. If you cancel, we refund everything within 3 business days, using the payment method you ordered with.
What is your returns policy?
You can withdraw from the purchase and return a product within 14 days of receiving it, without giving a reason. After reporting the return you have 14 days to send it back. Refunds go to the original payment method.
Can I really return opened products?
No. The right of withdrawal does not apply to sealed products that were opened after delivery, for health and hygiene reasons.
Who pays for return shipping?
For a standard return, the customer covers return shipping. If a product is not as ordered — faulty, damaged or the wrong item — we cover the complaint costs.