FAQ
Frequently asked questions
Answers about orders, delivery and skincare.
How quickly will you ship my order?
We do our best to dispatch orders placed and paid by 2 pm the same day. Others ship within 24 hours.
How much is delivery?
InPost parcel lockers — 20 zł, InPost courier — 25 zł, delivery in 3–5 business days. Delivery in Poland is free on orders over 450 zł. Delivery to other EU countries (DPD) costs €15 and is free on orders over €155.
Do you ship outside Poland?
Yes — we ship to EU countries with DPD, with delivery in 3–5 business days, for €15 (free on orders over €155). Euro prices are converted automatically.
Can I cancel my order?
Yes. If you cancel, we refund everything within 3 business days, using the payment method you ordered with.
What is your returns policy?
You can withdraw from the purchase and return a product within 14 days of receiving it, without giving a reason. After reporting the return you have 14 days to send it back. Refunds go to the original payment method.
Can I really return opened products?
No. The right of withdrawal does not apply to sealed products that were opened after delivery, for health and hygiene reasons.
Who pays for return shipping?
For a standard return, the customer covers return shipping. If a product is not as ordered — faulty, damaged or the wrong item — we cover the complaint costs.
How long can I use an opened product?
Check the open-jar symbol (PAO) on the packaging — the number with an “M” is the number of months after opening. Store skincare somewhere dry, away from sunlight.
Still wondering?
Ask us directly
Didn't find your answer? Write to us — we're happy to help.