Terms of service

This English translation is provided for information. In case of discrepancies, the Polish version prevails.

These Terms set out the general conditions, rules and manner of sale conducted by HK Distribution Sp. z o.o., Warsaw, through the online shop adoro-me.pl (the “Online Shop”), and the rules and conditions on which HK Distribution Sp. z o.o., Warsaw, provides free electronic services.

§ 1 Definitions

1. Business days – Monday to Friday, excluding public holidays.

2. Delivery – the act of the Seller delivering to the Customer, through a Carrier, the Goods specified in the order.

3. Carrier – an entity the Seller works with to deliver Goods:

a) InPost sp. z o.o., Kraków, providing delivery to parcel lockers (Paczkomat) and courier delivery (InPost Courier);

b) other courier companies – for delivery to European Union member states other than Poland.

4. Login code – a one-time code sent to the Customer's email address, used to sign in to the Customer Account.

5. Customer – a party to whom electronic services may be provided, or with whom a Sales Contract may be concluded, under these Terms and the law.

6. Consumer – a natural person entering into a legal transaction with a trader that is not directly related to their business or professional activity.

7. Customer Account – an individual panel for each Customer, launched by the Seller after the Customer registers and concludes the Customer Account service agreement.

8. Trader – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal transaction directly related to that activity.

9. Trader with Consumer rights – a natural person concluding a Sales Contract directly related to their business, where the content of the contract shows it is not of a professional nature for that person, in particular in light of the subject of their business as disclosed in the Central Register and Information on Economic Activity (CEIDG).

10. Terms – these terms of sale.

11. Registration – the act, performed as described in these Terms, required for the Customer to use all features of the Online Shop.

12. Seller – HK Distribution Sp. z o.o., registered office in Warsaw (02-757), ul. Pory 78, NIP: 5214140681, REGON: 543227625, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001204576, share capital PLN 5,000; email: contact@adorome.com, phone: +48 504 084 682, also the owner of the Online Shop.

13. Online Shop Website – the web pages under which the Seller runs the Online Shop, operating in the adoro-me.pl domain, in Polish and English.

14. Goods – a product presented by the Seller on the Online Shop Website that may be the subject of a Sales Contract.

15. Durability – the ability of Goods to maintain their functions and properties in normal use.

16. Durable medium – a material or tool enabling the Customer or Seller to store information addressed personally to them in a way that allows future access for a period appropriate to its purpose and unchanged reproduction.

17. Sales Contract – a distance sales contract concluded between the Customer and the Seller on the terms set out in these Terms.

§ 2 General provisions and use of the Online Shop

1. All rights to the Online Shop, including economic copyrights and intellectual property rights to its name, internet domain, Website, templates, forms and logos posted on the Website (except logos and photos presented to display goods, the copyrights to which belong to third parties), belong to the Seller, and may be used only as set out in and in accordance with these Terms and with the Seller's written consent.

2. Using the shop requires an up-to-date web browser supporting HTTPS, JavaScript and essential cookies, internet access and, for services involving correspondence, an active email address. The shop supports mobile devices and computers. Consent to optional cookies is not required to make purchases.

3. Essential cookies are used, among other things, for the cart, checkout, sign-in, security and the chosen language and currency. Shop statistics are optional and run only with appropriate consent. You can change or withdraw your choice via “Cookie settings” in the footer. Details, including retention periods and recipients, are in the Privacy Policy. Declining does not block purchases.

4. To place an order via the Website or by email and to use the services available on the Website, the Customer must have an active email account. When choosing delivery via InPost Paczkomaty, the Customer should also have an active phone number, which is required for delivery.

5. To place an order by phone, the Customer must have an active phone number and an active email account.

6. The Customer may not provide unlawful content or use the Online Shop, the Website or the Seller's free services in a way that is contrary to law or good practice or that infringes the personal rights of third parties.

7. The Seller states that the public nature of the internet and the use of electronic services may involve the risk of unauthorised persons obtaining and modifying Customer data, so Customers should use appropriate technical measures to minimise these risks, in particular antivirus and identity-protection software. The Seller never asks the Customer to share a Login code in any form.

8. The resources and functions of the Online Shop may not be used to conduct activity that would harm the Seller's interests, i.e. advertising another trader or product, posting content unrelated to the Seller's business, or posting false or misleading content.

§ 3 Registration

1. To create a Customer Account, the Customer must complete free Registration.

2. Registration is not required to place an order in the Online Shop.

3. To register, the Customer enters their email address in the form on the Online Shop Website and confirms it by entering the Login code sent to that address. A Customer Account may also be created while placing an order.

4. These Terms are available on the Online Shop Website before Registration; by registering, the Customer confirms they have read them.

5. During Registration the Customer may voluntarily consent to the processing of their personal data for marketing purposes by ticking the relevant box. In that case the Seller clearly informs the Customer of the purpose of collecting the data and of the recipients known to or anticipated by the Seller.

6. Consent to marketing is not a condition of concluding the Customer Account service agreement. It may be withdrawn at any time by sending the Seller a relevant statement, for example by email.

7. When the email address is confirmed with the Login code, the Customer Account service agreement is concluded and the Customer gains access to the Customer Account and can change the data provided.

§ 4 Orders

1. The information on the Online Shop Website is not an offer within the meaning of the Polish Civil Code but an invitation to submit offers to conclude a Sales Contract.

2. Customers may place orders via the Website or by email 7 days a week, 24 hours a day.

3. Customers may place orders by phone on the days and at the hours stated on the Website.

4. A Customer ordering via the Website selects the Goods they want using the “Add to cart” button. Having completed the order, the Customer proceeds to checkout, enters delivery details, chooses the delivery method and form of payment and places the order by selecting “Pay now” or another button that clearly indicates an obligation to pay. Before placing every order, the Customer is informed of the total price for the selected Goods and Delivery, and of any additional costs connected with the Sales Contract.

5. A Customer ordering by phone uses the phone number given by the Seller on the Website. During the call the Customer states the name and quantity of the Goods from those on the Website, the delivery method and address and form of payment, and gives either an email or postal address for the Seller to confirm the proposed contract and the order. During every call the Seller informs the Customer of the total price of the Goods, the total cost of the chosen delivery and any additional costs.

6. After a Sales Contract is concluded by phone, the Seller sends confirmation of its terms on a Durable medium to the email or postal address provided, including in particular the Goods, their price, the cost of Delivery and any other costs.

7. A Customer ordering by email sends the order to the address given by the Seller on the Website, stating in particular the name of the Goods, colour and quantity, and their contact details.

8. On receiving such a message, the Seller replies by email with its registration details, the price of the selected Goods, available payment and delivery methods with costs, and information on any additional payments, together with the information that concluding a Sales Contract by email entails an obligation to pay. Based on this information the Customer may place the order by email, stating the chosen payment and delivery method.

9. Placing an order constitutes the Customer's offer to the Seller to conclude a Sales Contract for the ordered Goods.

10. After the order is placed, the Seller sends confirmation of its receipt to the Customer's email address.

11. The Seller then sends information that the order has been accepted for fulfilment. This is the Seller's acceptance of the offer referred to in § 4(9), and the Sales Contract is concluded when the Customer receives it.

12. After the Sales Contract is concluded, the Seller confirms its terms on a Durable medium, by email or in writing to the address given during Registration or ordering.

§ 5 Payments

1. Prices on the Website are gross prices and do not include Delivery or other costs related to the Sales Contract, of which the Customer is informed when choosing Delivery and placing the order.

2. Available payment methods are shown before the order is placed. The shop offers BLIK, payment cards, Apple Pay and Google Pay. These payments are handled by Shopify Payments – Shopify's payment service provided in cooperation with a licensed payment provider (Stripe).

2a. Fulfilment begins once the Seller has accepted the order and payment has been confirmed. The shop does not offer cash on delivery.

2b. Before confirming payment, the Customer receives the required information and terms of the relevant payment provider. The payment provider may be an independent controller of the data needed to process the payment; details are in the shop's Privacy Policy and in the provider's information shown during payment. The shop does not store full card numbers or security codes.

2c. If the Customer chooses BLIK, payment is made directly after placing the order by generating a BLIK code in the banking app and approving the transaction. The order is considered paid once the Seller receives positive authorisation from the payment provider. The Seller charges no additional fees for BLIK payments.

3. Where prepayment is chosen, the Customer should pay the amount due under the Sales Contract within 3 Business days.

4. If the Customer fails to pay within that time, the Seller sets an additional deadline and informs the Customer on a Durable medium, stating that if it passes without payment the Seller will withdraw from the Sales Contract. If the second deadline passes without payment, the Seller sends the Customer, on a Durable medium, a statement of withdrawal under Art. 491 of the Polish Civil Code.

§ 6 Delivery

1. The Seller delivers within the Republic of Poland and to European Union member states. For Customers outside Poland, prices may be shown in euro – conversion is automatic at the rate applied by the shop platform, and the amount shown in the order before it is placed is binding.

2. The Seller is obliged to deliver Goods that conform to the Sales Contract.

3. The Seller publishes on the Website the number of Business days needed for Delivery and order fulfilment.

4. Delivery and fulfilment times shown on the Website are counted in Business days.

5. Ordered Goods are delivered through a Carrier to the address given in the order form. If delivery to an InPost Paczkomat is chosen, the delivery address is the parcel locker chosen by the Customer when ordering.

6. On the day the Goods are shipped, the Customer receives an email confirming dispatch.

7. The Customer should inspect the parcel in the manner and time usual for such shipments. If the parcel is incomplete or damaged, the Customer may ask the Carrier's employee to draw up a report.

8. At the Customer's request, the Seller includes a receipt or VAT invoice for the delivered Goods. To receive a VAT invoice, the Customer should enter the company name and tax number (NIP) in the order form before placing the order.

9. As part of performing the contract, the Seller may email the Customer an invitation to an after-sales survey, used to gather feedback on the transaction. Completing it is voluntary.

§ 7 Warranty for Traders

1. The Seller undertakes to deliver Goods free from defects and is liable to a Trader if the Goods are defective.

2. If the Goods are defective, the Trader may: a) declare a price reduction or withdraw from the Sales Contract, unless the Seller promptly and without undue inconvenience replaces the defective Goods or removes the defect – this limitation does not apply if the Goods have already been replaced or repaired, or the Seller has not done so; the Trader may, instead of the remedy proposed by the Seller, demand replacement or repair, unless the chosen remedy is impossible or would cost disproportionately more than the one proposed; b) demand replacement of the defective Goods or removal of the defect, which the Seller must carry out within a reasonable time and without undue inconvenience. The Seller may refuse if the chosen remedy is impossible or disproportionately costly compared with the alternative. The costs of repair or replacement are borne by the Seller.

3. A Trader exercising warranty rights must deliver the defective item to the Seller's address, at the Seller's cost.

4. The Seller is liable under warranty if a physical defect is found within two years of handing over the Goods. A claim for repair or replacement expires after one year, but not before the end of that two-year period. Within it the Trader may withdraw or declare a price reduction; if the Trader demanded replacement or repair, the time for withdrawal or reduction runs from the ineffective expiry of the deadline for replacement or repair.

5. Traders may submit complaints about the Goods or the performance of the Sales Contract in writing to the Seller's address.

6. The Seller responds to a Trader's complaint within 14 days of receiving it.

7. A Customer may submit a complaint about the Seller's free electronic services by email to contact@adorome.com, describing the problem. The Seller considers the complaint promptly, no later than within 14 days, and replies.

8. The Seller excludes its warranty liability towards Traders.

§ 8 Guarantee

1. Goods sold by the Seller may be covered by a guarantee from the manufacturer or distributor.

2. For Goods covered by a guarantee, information about its existence and content is shown on the Website each time.

§ 9 Non-conformity of Goods with the contract

1. Goods conform to the contract if, in particular, their description, type, quantity, quality, completeness and functionality — and for goods with digital elements, also compatibility, interoperability and availability of updates — conform to the contract, as well as their fitness for the particular purpose the Consumer or Trader with Consumer rights told the Seller about no later than at conclusion of the contract and which the Seller accepted.

2. In addition, to conform to the contract the Goods must: a) be fit for the purposes for which goods of that type are normally used, taking into account the law, technical standards or good practice; b) be present in the quantity and have the features, including Durability and safety, typical of such Goods and which the Consumer may reasonably expect given their nature and public statements made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label — unless the Seller shows that it did not and could not reasonably have known about the statement, that it was corrected before the contract was concluded in the same or a comparable manner, or that it did not influence the Consumer's decision; c) be supplied with the packaging, accessories and instructions the Consumer may reasonably expect; d) be of the same quality as any sample or model the Seller made available before the contract, and match its description.

3. The Seller is not liable for non-conformity under § 9(2) if the Consumer or Trader with Consumer rights was expressly informed, no later than at conclusion of the contract, that a specific feature deviates from those requirements, and expressly and separately accepted its absence.

4. The Seller is liable for non-conformity resulting from incorrect installation of the Goods if it was carried out by the Seller or under its responsibility, or if incorrect installation by the Consumer resulted from errors in instructions provided by the trader or a third party.

5. The Seller is liable for non-conformity existing when the Goods were delivered and revealed within two years of that time, unless the shelf life set by the Seller, its legal predecessors or persons acting on their behalf is longer. Non-conformity revealed within two years of delivery is presumed to have existed at delivery, unless proven otherwise or the presumption is incompatible with the nature of the Goods or of the non-conformity.

6. The Seller may not rely on the expiry of the period in § 9(5) if it fraudulently concealed the non-conformity.

7. If the Goods do not conform to the contract, the Consumer or Trader with Consumer rights may demand repair or replacement.

8. The Seller may replace the Goods when repair is requested, or repair them when replacement is requested, if the Consumer's chosen remedy is impossible or would involve excessive costs for the Seller. If both are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity.

9. In assessing whether costs are excessive, all circumstances are taken into account, in particular the significance of the non-conformity, the value of conforming Goods and the inconvenience to the Consumer of a change of remedy.

10. The Seller carries out repair or replacement within a reasonable time after being informed of the non-conformity and without undue inconvenience to the Consumer, taking into account the nature of the Goods and the purpose for which they were bought. The costs of repair or replacement, including postage, transport, labour and materials, are borne by the Seller.

11. The Consumer makes the Goods to be repaired or replaced available to the Seller. The Seller collects the Goods at its own cost.

12. If the Goods were installed before the non-conformity became apparent, the Seller removes and reinstalls them after repair or replacement, or has this done at its own cost.

13. The Consumer is not required to pay for normal use of Goods that were subsequently replaced.

14. If the Goods do not conform to the contract, the Consumer or Trader with Consumer rights may declare a price reduction or withdraw from the contract when: a) the Seller refused to bring the Goods into conformity under § 9(8); b) the Seller failed to do so under § 9(10)–(12); c) the non-conformity persists despite the Seller's attempt to fix it; d) the non-conformity is so significant that it justifies a price reduction or withdrawal without first using the remedies in § 9(7)–(12); e) it is clear from the Seller's statement or the circumstances that it will not bring the Goods into conformity within a reasonable time or without undue inconvenience to the Consumer.

15. The Seller must respond to a consumer's complaint within 14 days of receiving it.

16. The Seller refunds amounts due following a price reduction promptly, no later than within 14 days of receiving the Consumer's statement.

17. The Consumer may not withdraw from the contract if the non-conformity is insignificant. Non-conformity is presumed to be significant.

18. If the non-conformity concerns only some of the Goods delivered under the contract, the Consumer may withdraw only in respect of those Goods, and also in respect of other Goods bought together with them if the Consumer cannot reasonably be expected to keep only the conforming Goods.

19. On withdrawal, the Consumer promptly returns the Goods to the Seller at the Seller's cost. The Seller refunds the price promptly, no later than within 14 days of receiving the Goods or proof of their return.

20. The Seller refunds the price using the same payment method the Consumer used, unless the Consumer has expressly agreed to another method that involves no costs for them.

21. The Seller does not use out-of-court dispute resolution under the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§ 10 Withdrawal from the Sales Contract

1. A Consumer or Trader with Consumer rights who has concluded a Sales Contract may withdraw from it within 14 days without giving a reason.

2. The withdrawal period begins when the Consumer, Trader with Consumer rights or a third party they indicate, other than the carrier, takes possession of the Goods.

3. The Consumer or Trader with Consumer rights may withdraw by submitting a statement of withdrawal to the Seller, for example in writing to HK Distribution Sp. z o.o., ul. Pory 78 (02-757), Warsaw, or by email to contact@adorome.com. The statement may be made on the model form published by the Seller on the Website in the “Shipping & returns” section. Sending the statement before the deadline is sufficient.

4. If the Consumer withdraws, the Sales Contract is considered not concluded.

5. If the Consumer submits a statement of withdrawal before the Seller has accepted their offer, the offer ceases to be binding.

6. The Seller must promptly, and no later than within 14 days of receiving the statement of withdrawal, refund all payments made by the Consumer, including the cost of Delivery to the Consumer. The Seller may withhold the refund until it receives the Goods back or proof that they have been sent, whichever is earlier.

7. If the Consumer chose a delivery method other than the cheapest standard Delivery offered by the Seller, the Seller is not required to refund the additional costs.

8. The Consumer must return the Goods promptly, no later than within 14 days of withdrawing. Sending the Goods to the Seller's address before the deadline is sufficient.

9. On withdrawal the Consumer bears only the direct costs of return.

10. If, due to their nature, the Goods cannot be returned by post in the usual way, the Seller informs the Consumer of the return costs on the Website.

11. The Consumer is liable for any reduction in the value of the Goods resulting from use beyond what is necessary to establish their nature, characteristics and functioning.

12. The Seller refunds using the same payment method the Consumer used, unless the Consumer expressly agreed to another method that involves no costs for them.

13. The right of withdrawal does not apply to Goods supplied in sealed packaging which cannot be returned for health or hygiene reasons once opened, if the packaging was opened after delivery.

§ 11 Free services

1. The Seller provides Customers with the following free electronic services: a) Contact form; b) Newsletter; c) Customer Account.

2. The services in § 11(1) are available 7 days a week, 24 hours a day.

3. The Seller reserves the right to choose and change the type, form, time and manner of providing access to the services listed, of which it will inform Customers in the manner appropriate for amending these Terms.

4. The Contact form service consists of sending a message to the Seller using the form on the Website.

5. The Customer may stop using the Contact form at any time by no longer sending enquiries.

6. Any Customer may use the Newsletter by entering their email address in the sign-up form on the Website. After submitting it, the Customer promptly receives an activation link by email to confirm the subscription. When the Customer activates the link, the Newsletter service agreement is concluded. The Customer may also subscribe by ticking the relevant box during Registration.

7. The Newsletter consists of the Seller sending emails with information about new products or services. It is sent to all Customers who have subscribed.

8. Each Newsletter contains in particular information about the sender, a subject line describing the content and information on how to unsubscribe.

9. The Customer may unsubscribe at any time via the link in every Newsletter email or by changing the relevant setting in the Customer Account.

10. The Customer Account service is available after Registration and gives the Customer a dedicated panel on the Website for changing the data provided, tracking the status of orders and viewing order history.

11. A registered Customer may ask the Seller to delete the Customer Account; the account may be deleted within 14 days of the request.

12. The Seller may block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, breaches the law or these Terms, or where blocking is justified for security reasons — in particular breaching the Website's security or other hacking activity. The block lasts as long as needed to resolve the issue. The Seller notifies the Customer of the block by email at the address provided.

§ 12 Customer responsibility for content they post

1. By posting and sharing content, the Customer distributes it voluntarily. Posted content does not express the Seller's views and should not be identified with its activity. The Seller is not a content provider, only the party providing the necessary IT resources.

2. The Customer declares that: a) they are entitled to use the economic copyrights, industrial property rights and/or related rights to the works and other subject matter making up the content; b) any personal data, image and information about third parties included in the services referred to in § 11 was posted lawfully, voluntarily and with the consent of the persons concerned; c) they consent to other Customers and the Seller viewing the published content and authorise the Seller to use it free of charge in accordance with these Terms; d) they consent to adaptations of works within the meaning of the Polish Copyright Act.

3. The Customer may not: a) post personal data of third parties or disseminate third parties' images without the required permission or consent; b) post advertising and/or promotional content when using the services referred to in § 11.

4. The Seller is liable for content posted by Customers provided it receives notification under § 13.

5. Customers may not post content that could in particular: a) be posted in bad faith, e.g. to infringe third parties' personal rights; b) infringe any third-party rights, including copyright and related rights, industrial property rights, trade secrets or confidentiality obligations; c) be offensive or threatening, or contain language contrary to good practice (e.g. vulgar or commonly offensive terms); d) conflict with the Seller's interests; e) otherwise breach these Terms, good practice, the law or social or moral norms.

6. On receiving notification under § 13, the Seller reserves the right to modify or remove content posted by Customers, in particular content which, based on reports from third parties or authorities, has been found to potentially breach these Terms or the law. The Seller does not monitor posted content on an ongoing basis.

7. The Customer consents to the Seller using the content they post free of charge on the Website.

§ 13 Reporting threats or infringements

1. If a Customer or another person or entity believes that content published on the Website infringes their rights, personal interests, good practice, feelings, morality, beliefs, fair competition, know-how or a secret protected by law or by obligation, they may notify the Seller of the potential infringement.

2. On being notified, the Seller promptly takes steps to remove the infringing content from the Website.

§ 14 Personal data protection

The rules for processing data, legal bases, recipients, retention periods and Customer rights are described in the Privacy and Cookie Policy. We process the data needed to handle an order in order to conclude and perform the contract and to meet legal obligations. Accepting these Terms does not mean consent to the newsletter or shop statistics. Such consents are voluntary, separate and may be withdrawn. Data contact: contact@adorome.com.

§ 15 Use on mobile devices

The shop is available in a browser on mobile devices. These Terms apply to the website; they do not describe a separate mobile app, push notifications or in-app chat.

§ 16 Termination (does not apply to Sales Contracts)

1. Both the Customer and the Seller may terminate the electronic services agreement at any time without giving reasons, subject to rights acquired by the other party before termination and the provisions below.

2. A registered Customer terminates the agreement by sending the Seller a statement by any means of distance communication that allows the Seller to read it.

3. The Seller terminates the agreement by sending the Customer a statement to the email address provided during Registration.

§ 17 Final provisions

1. The Seller is liable for non-performance or improper performance of the contract, but in contracts with Traders only for intentional damage and within the limits of the Trader's actual losses.

2. These Terms may be saved at any time by printing, saving to a medium or downloading from the Website.

3. If a dispute arises under a Sales Contract, the parties will seek to resolve it amicably. Polish law governs all disputes arising under these Terms.

4. Consumers may use out-of-court complaint and redress procedures, in particular the help of a consumer ombudsman or the competent Trade Inspection. Information is available at polubowne.uokik.gov.pl. The availability of a specific procedure and the Seller's participation depend on the applicable rules.

5. The Seller reserves the right to amend these Terms. Orders accepted before the new Terms take effect are fulfilled under the Terms in force on the day the order was placed. Amendments take effect 7 days after publication on the Website. The Seller will inform the Customer 7 days before the new Terms take effect by email with a link to the amended text. A Customer who does not accept the new Terms must notify the Seller, which results in termination of the agreement under § 16.

Version date: October 2026.